Website www.casselin.com
USE OF PERSONAL DATA COLLECTED
Our Privacy Policy aims to inform you of the practices concerning the collection, use and sharing of information that you are required to provide to Casselin through the website www.casselin.com (hereinafter "the site") . This policy complies with the General Data Protection Regulation, which entered into force on May 25, 2018 with the aim of harmonizing European law on the protection of personal data.
This Privacy Policy may be modified at any time to comply with legislative, regulatory, jurisprudential or technological developments.
We invite you to read the following points carefully to know and understand our practices regarding the processing of your personal data.
I. Data controller
The data controller is Casselin, a public limited company with capital of €139,670 – Head office: 83 Rue Marcel Mérieux 69960 Corbas – France – Registered with the RCS of Lyon B under number 540 090 727.
For any information, you can send us an e-mail at marketing@casselin.com
II. Personal data that is processed
Categories of data processed
Personal data makes it possible to directly or indirectly identify a person. The information collected allows us to offer you a quality service in the context of the execution of your requests for quotes and orders. These are data relating to:
– your identity: your surname, first name, title, postal and electronic address, telephone number.
– our commercial relationship: the history of your purchases, delivery and billing information, terms of payment, messages sent via our website and to our customer service.
– the use of the website: your IP address; the geographic location of your device; the type of device; the browser used; the operating system ; browser language; the dates, times and duration of the connection; the pages consulted, the authentication data collected by means of a session cookie.
Source of data
All personal data concerning you is collected directly from you. When collecting the data, Casselin informs you of whether it is essential or not, of the purpose of the collection and of the rights you have.
III. Purposes of processing
In order to perform and improve the services we offer you, we collect and store personal data to carry out the following processing:
The online sales service: we are required to collect certain personal data from customers, essential for the processing of quotes and orders such as: title, surname, first name, delivery and billing addresses, e-mail address, phone number. phone. The form fields whose entry is mandatory for the execution of the service are identified by an asterisk.
The sending of newsletters, based on the consent of the customer or the Internet user to receive this type of communication.
The production of statistics and analysis of browsing and purchasing habits on the site, based on the consent of the customer or the Internet user to the use and installation of audience cookies.
When processing is based on consent, you have the option to withdraw it at any time. Go to your customer account, section "History of my consents" to manage your consents.
IV. Recipients of your data
Depending on their respective needs, the recipients of all or part of the data are Casselin and the service providers authorized to process your data.
This data may be transmitted to contractual service providers for the processing of your purchases (eg: a carrier).
Casselin is required to collaborate with business partners, in particular for hosting the site and sending e-mails. For this purpose, partners may have access to certain personal data. Our partners meet confidentiality requirements. At no time will Casselin sell or disclose your personal data to companies whose purpose is commercial canvassing.
These transmissions are made in strict compliance with the regulations in force relating to personal data.
V. Duration of data retention
Your personal data is kept for the time necessary to achieve the objective pursued when it was collected. Customer identification data (name, address, telephone, etc.) are kept for 3 years from the last interaction. Some data may be kept for a longer period under legal obligations, applicable legal limitation periods or recommendations of the CNIL.
VI. Data Security and Privacy
Casselin does what is necessary to preserve the security and confidentiality of the personal data transmitted to it.
The site and your personal data are hosted by a specialized service provider in France, meeting the Tiers III+ standard. Bank details are exclusively collected by our banking operator and are not stored by Casselin.
VII. Your rights
You have a right of access, rectification, opposition, erasure, limitation and portability of your personal data, under the conditions provided for in the General Data Protection Regulations (GDPR). You can exercise your rights by writing to us at the e-mail address marketing@casselin.com or by post at the postal address: Casselin - 185 A rue Louise Labbé 69970 Chaponnay - FRANCE
To facilitate your process, the CNIL offers letter templates adapted to each request. You can consult them at this address: https://www.cnil.fr/fr/modeles/courrier
In order to guarantee the confidentiality of your data, each request must be accompanied by proof of identity.
We undertake to process your request within a period of less than one month from receipt of it. If the complexity of your request leads us to extend this response time, you will be informed by e-mail.
Permission to access
Exercising this right allows you to know how we process data concerning you and to obtain a copy of it. It also allows you to control its accuracy. This request must be sent by post to the above address and accompanied by proof of identity. You also have access to a copy of your personal data in your account, in the “My personal data” tab.
Right of rectification
You have the right to request the modification of your inaccurate personal data or to complete them directly from your account. This request must be sent by post to the above address and accompanied by proof of identity.
Right of objection
The right to object allows you to object to the use of your personal data. You must formulate your request for opposition by putting forward “reasons relating to your particular situation”. In the event of commercial prospecting, you can object without reason. This request must be sent by post to the above address and accompanied by proof of identity.
Right to erasure
You have the right to request the erasure of personal data concerning you as soon as possible. In rare cases, in particular in the context of compliance with a legal obligation, we will not be able to process your request. This request must be sent by post to the above address and accompanied by proof of identity.
Right of limitation
Exercising this right allows you to obtain the limitation of the processing of your data. This request must be sent by post to the above address and accompanied by proof of identity.
Right to portability
You have the right to receive the personal data you have provided to us, in a structured, commonly used and machine-readable format, and to transmit it to another controller.
You can exercise this right only if your personal data is processed automatically (which excludes paper documents) and on the basis of your prior consent or the performance of a contract concluded with you. You also have access to downloading your personal data in your account, in the “My personal data” tab.
Digital Will
You have the right to define the directives relating to the fate of your personal data after your death. These guidelines may be changed at any time. In the absence of the latter, the heirs of a deceased person can exercise the rights of the latter.
Withdrawal of consent
You can withdraw your consent at any time when the processing is based on it. Go to your customer account, section "History of my consents" to manage your consents. To delete your customer account, you must send your request by e-mail to the address mentioned above.
Right to contact the competent supervisory authority
You can lodge a complaint with the Commission Nationale Informatique et Liberté (CNIL): https://www.cnil.fr/fr/plaintes
VIII. Cookies and tags
What is a cookie ?
A cookie is a text file placed on your device (computer, tablet or smartphone) by a website. We can differentiate between functional cookies, which are essential for the operation of the website, and convenience cookies, including Analytics cookies, which allow the use and performance of the site to be analysed.
Why Casselin uses cookies?
When you visit the site, we collect information in order to analyze the way you browse: your IP address, the geographical position of your device, the type of device, the browser, the language of the browser, the date and the time of your queries, time of your visits, pages viewed and certain items you clicked on. We use cookies or other tracers when you visit the website or when reading e-mails that we send to you, in order to simplify the collection and analysis of this information.
Functional cookies, which are essential for the operation of the Casselin website, allow you to access your customer account, keep your browsing session active and manage your shopping cart.
The information obtained allows us to offer you quality navigation on our site, to measure the effectiveness of our advertising and the impact of our communications, but also to identify and resolve any malfunctions likely to affect navigation or presentation of the site.
From time to time, we use one or more third-party service providers to serve online advertisements. These services may collect information about your visits and use it to serve Casselin advertisements to you.
How to block or delete cookies?
If you do not want the site to save cookies on your device (except functional cookies which are essential for the operation of the site), you can block or delete cookies from your browser.
Here is the procedure to follow for the most common browsers:
Click below to view the Google Privacy Policy and Terms of Service.
VIV. The services used for this site
Site management
PrestaShop; OVHcloud; Google Tag Manager; Google Fonts; Anonymisation IP dans Google Analytics.
ZOHO CRM; ZOHO Campaigns; ZOHO CRM Email; Zooz; Zooplus Affiliate Programme.
Accommodation providers
OVH - 2 rue Kellermann - 59100 Roubaix
Public limited company with share capital of 10,000,000 euros
RCS Roubaix | Siret 424 761 419 00045