Terms and conditions

Order :

Sales are deemed to be compliant only after express and written acceptance of order by the supplier. Any service performed by Casselin implies unreserved acceptance by the purchaser of these general conditions of sale. The quotations are given for information only. It is understood that only the materials specified in the quotation or the order form will be delivered. Connection lines such as plumbing and electricity are the responsibility of the purchaser.

Deadlines :

The indicated deadlines are given for information purposes only. This period does not constitute a period of rigor and the supplier will not be able to see his responsibility committed towards the buyer in case of delay of delivery The responsability of the supplier can never be involved in case of delay or cancellation of delivery due to the client or in case of absolute necessity.

Price :

Our prices are exclusive of taxes, packaging included. As a result, they will be increased by the applicable taxes (VAT, WEEE) and transport charges applicable on the day of the order. Casselin agrees to change its rates and conditions of sale at any time. However, it undertakes to invoice the goods ordered at the prices indicated at the time of registration of the order.

Delivery :

Delivery is made at the place indicated by the buyer on the order form. The price of transport may vary depending on the delivery site, weight and volume. The delivery time indicated on the confirmation of order is given only as an indication and is in no way guaranteed. In the event that the delivery address given by the reseller is incorrect, the cost of a new shipment will be charged to him. Furthermore, in the event of cancellation of an order following a return, the customer will be charged 15% of the total amount of the invoice for damage incurred by the supplier for processing, preparing, shipping and re-stocking of the articles concerned. Delivery possible in Metropolitan France and Europe. For all other inquiries, please contact customer service.

Transport :

The risk of transport is borne entirely by the buyer. In case of goods missing or deteriorated during transport, the buyer must formulate all necessary reserves on the delivery note upon receipt of the goods. These reserves must be confirmed within 24 hours of delivery by registered post AR. Unpacking must be done properly and the packaging must be retained to prove fault and damage. In order to register our damage file to our insurers, you must send us : photocopy of the letter of reservation, the postal receipt of the registered letter and the original of the transport bill with the reserves. In case of port area delivery, 21€ will be charged in addition to the shipping costs. For all other inquiries, please contact the customer service.

Terms of Payment :

In case of cancellation of the order by the buyer after its acceptance by the supplier, for any reason except the absolute necessity, the deposit paid to the order will be automatically acquired to the supplier and will not be refund. The buyer undertakes not to cease under any circumstances the payments foreseen, even if a dispute arises between the contractors or their beneficiaries. Our invoices are payable to our offices in Corbas. It is expressly stipulated that the creation of drafts or the acceptance of other means of payment do not constitute any novation or derogation from this clause (Article 125 of the Commercial Code). Failing payment at the agreed term, the buyer shall automatically be entitled to an indemnity set as a penalty clause in accordance with article 1226 of the Civil Code at 15% of the amount of unpaid invoices at their due dates. And this without prejudice to the applications that may be made in judicial proceedings under Article 700 of the NCPC. Failure to pay a single item or invoice at maturity immediately and automatically entitles all outstanding invoices, even if not due, without the need for formal notice. The supplier reserves the right, with or without ads, to suspend all deliveries to the buyer until payment of all invoices, or to cancel any outstanding orders.In the case of a payment by draft, the buyer must return the latter accepted within a period of eight days. The non-return of the drafts accepted within this legal period is considered as a default of payment. According to Decree No. 2012-1115 of 2 October 2012, any professional in a situation of delayed payment will be liable to his creditor for an indemnity for recovery costs of 40 euros for each claim lately paid.

In case of seizure by third parties on the goods, the buyer is obliged to inform us without delay by registered letter with acknowledgment of receipt.

If Rejection Letter of exchange statement, the customer will be charged 15 € excluding VAT.

Warranty : We guarantee one-year from the date of invoice. We reserve the right to repair or replace the device or accessory (the damaged accessories do not involve the replacement of the device) to remedy any defect in material or manufacturing. Any damage resulting from improper use (connection to an incorrect socket, use of an incorrect voltage or current, lack of maintenance ...) is excluded from the guarantee. In all cases, the cost of shipping of the spare parts is paid by the customer. We can not be held responsible for in any way for installation, commissioning, failure to comply with specific instructions, evilness or abusive use. It is expressly stipulated that is the responsibility of our resellers who, as a result of the purchase of the equipment, recognize themselves as competent, authorized to carry out or have carried out the installation and putting into service with the checks and usual precautions. Any return or exchange of parts can not be carried out without our written agreement. The return of the defective parts or appliance is imperative for the implementation of the guarantee, the return of the goods is the responsibility of the customer, the device must www.casselin.com - 2020 163 be properly packed and protected. In order to benefit from the guarantee, any request must be justified by providing the identification of the machine concerned (serial number or copy of invoice). The defective part or device must be returned to us within eight days. The warranty does not cover defects resulting from abnormal wear of the goods, transport and storage conditions. Moreover, the guarantee can not be applied if modifications or additions have been made on the goods by the buyer or any client of the buyer without the express agreement of our company. This warranty does not cover indirect damage, whether predictable or not. The replacement of these parts constitutes for the dealer a fixed repair. The following are excluded from the warranty : electrical parts, faulty operation of the appliance due to limescale deposits, improper installation, improper use and repair of the appliance, neglect of maintenance of the appliance.

Reservation of title :

We retain full ownership of the goods covered by the contract until full payment of the invoiced price, thus the goods can not be resold without prior agreement. In case of non-compliance by the purchaser of one of the payment deadlines, the goods will remain our property until full payment of the price (Law n ° 80-335 of 12/05/1980).


All our shipments of equipment repaired by us are payable against reimbursement and with postage.

Responsibility of the final holder:

As a producer and marketer of Electrical and Electronic Equipment (EEE), Furniture Items (EA), and in accordance with article L541-10-2 of the environment code , CASSELIN is subject to Extended Producer Responsibility.

In order to provide and contribute to the management of waste resulting from its activity, CASSELIN has chosen ECOLOGIC and VALDELIA eco-organization approved by the State to carry out all the operations of collection, depollution and recovery of WEEE in accordance with regulatory requirements. .

Through its membership of an eco-organization, the CASSELIN company participates in the collective effort and statistics for the collection and treatment of waste in France, for which the Member State is responsible vis-à-vis the European Union. In addition, CASSELIN collects an eco-contribution from its customers which it pays to its eco-organization for each of the sectors concerned.


 As our goods are payable to Corbas (69960), jurisdiction is expressly assigned to the Commercial Court of Lyon for all disputes and even in the event of an incidental claim, warranty claim or multiple defendants. Any clauses contrary to the present, not accepted in writing, will not be binding on us. The preceding clauses come into force by the mere fact of the order placed or the receipt of our goods by the buyer.


To improve our products, changes may be made without notice.

All our photos are non-contractual. This catalog was designed using resources from freepik.com, freepng.fr, adobe stock, fotolia.com, pixabay.com and toocook.com.